Refund and Returns Policy

Below is a comprehensive refund & returns policy of FullFrameGear Rentals in Kochi, Kerala, India—covering order cancellations, returns, damage liability, and legal compliance for a film and equipment rental house.

1. Scope & Applicability

This policy applies to all equipment rentals booked through FullFrameGear Rentals (owned by LowLightKing Productions), operating from Kochi, Kerala, India. It covers cancellations, returns, damage, liability, and insurance for camera, lighting, sound, grip, and monitoring gear.

2. Order Cancellation & Refund Policy

  • Cancellation (4+ days before rental start):Cancel at least 4 working days prior to the rental start date to receive a 90% refund of the total rental amount  .
  • Cancellation (within 1–3 days before start):Cancellation within 1 to 3 working days before the rental start date incurs a cancellation charge up to 100% of the rental fee, as per agreement.
  • Cancellation (after rental has begun or no-show):No refund is issued. Full charges apply.
  • Refund Processing:Approved refunds are processed via the original payment method within 7 working days. Any banking or payment gateway delays are not the responsibility of FullFrameGear Rentals  .

3. Gear Pickup, Inspection & Returns

  • Delivery & Pickup:Customers return equipment in original packaging with all accessories. Pickup services can be arranged upon request.
  • Inspection:All returned gear undergoes technician inspection. Damage, missing items, or non-standard wear are noted and charged accordingly.

4. Damage, Loss & Security Deposit

  • Security Deposit:A refundable security amount is collected upfront. It covers potential loss, damage, or late return charges.
  • Damage/Loss Charges:Customers are liable for full repair or replacement cost for lost or damaged gear (excluding fair wear and tear). Estimated repairs or replacements follow current retail values.
  • Late Returns:Late returns beyond the agreed rental period are billed at the full daily rate for each extra day or part thereof.

5. Insurance & Risk Coverage

  • Client Responsibility:Renters are encouraged to procure equipment rental insurance to cover theft, accidental damage, transit risk, or fire damage, as offered by providers such as InsureMyEquipment.com  .
  • Without Insurance:Full liability for loss or damage rests with the client even in the absence of insurance.

6. Liabilities & Indemnity

  • Customer Liability:The renter assumes all responsibility for the gear while in their possession—risk of loss, theft, misuse, or damage.
  • Indemnification Clause:Customers agree to indemnify FullFrameGear Rentals, its staff, and agents from all claims, costs, damages, expenses or legal obligations arising from improper equipment usage or failure to follow instructions.

7. Customer Obligations

  • Inspection Before Use:Clients should inspect all gear at pickup/delivery. Any issue must be reported immediately.
  • Proper Care & Use:Gear must be used as per manufacturer instructions. Clients must avoid negligence, rough handling, or unauthorized modifications.
  • Missing Items:All accessories—cables, mounts, filters, batteries, chargers, cases—must be returned. Missing items incur replacement charges.

8. Legal Compliance

  • Governing Law:This policy and all agreements are governed by the laws of India, specifically Kerala state regulations.
  • Dispute Resolution:Any disputes are subject to adjudication at courts of Kochi (Ernakulam District) jurisdiction.

9. Additional Terms

  • Change of Equipment or Extension:Requests to modify booking dates or swap gear must be made at least 48 hours before rental start and are subject to availability and extra charges.
  • Force Majeure:In events beyond control (e.g., natural disaster), cancellation/ postponement may be accepted without penalty.
  • Privacy & Data Protection:Personal data collected for bookings is used solely for the rental process and not shared with third parties, except for delivery/logistics support. Compliance with Indian privacy norms is maintained.

10. Contact & Support

  • Queries or dispute resolutions can be addressed via email or WhatsApp at +91 99460 99461. Refunds are processed in accordance with above timelines. If delays persist beyond 7 working days, customers may contact customer support.

✅ Summary Snapshot

ScenarioCustomer PayableRefund Policy
Cancel ≥ 4 days before startMinor admin fee (10%)90% refund
Cancel 1–3 days before startUp to 100% rental feeNo refund
No-show or in-progress cancellation100%No refund
Damage beyond wear & tearFull repair/replacement costN/A
Late returnDaily rate × days overdueNo refund