Grievance Redressal — FullFrameGear
FullFrameGear is committed to resolving customer complaints promptly and fairly. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to handle all complaints related to our products and services.
Grievance Officer
| Name | Paul Joseph |
| Designation | Grievance Officer |
| Entity | LowLightKing Productions Pvt Ltd (operating as FullFrameGear) |
| [email protected] | |
| Phone / WhatsApp | +91 99953 70707 |
| Address | 43/2153 E1, Jewel Homes, Whitefield, SRM Road, Lissie Junction, Ernakulam, Kerala — 682018 |
How to File a Grievance
Email [email protected] with subject line: Grievance – [Your Order Number]
Include: your name, contact details, order number or transaction reference, description of the grievance, and supporting evidence (photos, screenshots, delivery records).
Response Timelines
| Acknowledgement | Within 48 hours of receipt of your complaint |
| Resolution | Within 30 days of receipt, or as otherwise prescribed by applicable law |
Escalation
If your complaint is not resolved to your satisfaction within 30 days, you may escalate to the National Consumer Disputes Redressal Commission (NCDRC) at ncdrc.nic.in, to a consumer commission of appropriate jurisdiction under the Consumer Protection Act, 2019, or via the E-Daakhil portal at edaakhil.nic.in.
Privacy Grievances
For complaints related to personal data processing under the Digital Personal Data Protection Act, 2023, use the same contact details above. Privacy grievances will be acknowledged within 48 hours and resolved within 30 days (or such period as prescribed by applicable rules).
Effective date: 30 May 2026 | Last updated: 30 May 2026 | Contact: [email protected]